Frequently Asked Questions

These answers are general. Your purchased service contract controls the actual coverage, limits, exclusions, and procedures.

General

What is a home warranty (home service contract)?

A home warranty (also called a home service contract) is an agreement that can help pay for certain covered repairs or replacements of home systems and appliances due to breakdowns, subject to terms, conditions, and exclusions. It is not homeowners insurance.

How do I get a quote?

Use the quote form on the Home page. We typically reply by email. If you opt in to SMS, we can also send text updates. Consent to receive texts is optional and is not required to request information or purchase coverage.

Service requests & repairs

How do I request service?

Members can request service online or by contacting customer care. We open a service request and coordinate diagnosis with a qualified technician.

How long does it take to schedule?

Scheduling depends on your area, season, and availability. In many areas, initial appointments are typically within 24–48 hours when available, but timeframes can vary.

What happens after diagnosis?

We review the technician’s findings against the agreement. If the failure is covered, we authorize repair or replacement within applicable limits. If not covered, we will explain the reason and discuss available options.

Coverage

Is routine maintenance covered?

Generally no. Plans typically do not cover maintenance such as cleaning coils, changing filters, tune-ups, or other preventative care.

Are pre-existing conditions covered?

Most agreements exclude conditions that existed before coverage began or were known prior to enrollment (as defined in the agreement).

What about cosmetic issues?

Cosmetic issues that do not affect function (like scratches or dents) are generally excluded.

Billing, cancellation & renewals

Can I cancel?

Yes—cancellation terms depend on your agreement and state rules. Please review the cancellation section in our Terms & Conditions and your service contract, or contact customer care for assistance.

Will I be billed automatically?

If your plan is set up for recurring payments, your agreement will explain billing frequency, renewal, and how to update payment methods.

SMS messaging

Do I have to agree to texts?

No. Text messages are optional. You can request a quote and receive email updates without opting in to SMS.

How do I stop texts?

Reply STOP to any message to opt out. Reply HELP for help. You can also contact us at support@geniusgroupwy.com.