Privacy Policy

Last Updated: February 20, 2026

This Privacy Policy explains how Genius Group Coverage (operated by Genius Group LLC) collects, uses, shares, and protects information that we collect from you when you visit our websites, request a quote, contact customer care, or otherwise interact with us. This policy also explains our SMS/text messaging practices and your choices.

1) Who we are

Genius Group Coverage is a brand operated by Genius Group LLC.
Address: 30 N Gould St. STE R, Sheridan, WY 82801
Phone: 888-385-2206
Email: support@geniusgroupwy.com

2) Information we collect

We collect information in the following ways:

• Information you provide directly: such as name, email address, phone number, ZIP code, and message content when you request a quote or contact us.
• Account and transaction information: if you become a member, we may collect information necessary to service your agreement (for example, billing contact information, plan details, and service request history).
• Service request information: such as covered item details, problem descriptions, technician notes, diagnosis summaries, and repair/replacement authorizations (as applicable).
• Device and usage data: such as browser type, IP address, approximate location derived from IP, pages visited, and timestamps (typically through standard server logs and analytics tools).
• Cookies and similar technologies: used for site functionality, performance, and to remember preferences (see Section 8).

3) How we use information

We use collected information to:

• Provide quotes, respond to inquiries, and deliver customer care.
• Process enrollment, billing, and account administration if you purchase coverage.
• Open and manage service requests, coordinate diagnosis, and communicate status updates.
• Improve our website experience, troubleshoot issues, and maintain security.
• Send optional marketing communications if you separately opt in (for example, promotions or plan updates).
• Comply with legal obligations and enforce our agreements and policies.

4) SMS/text messaging practices

We only send SMS messages to users who have provided a mobile number and have opted in where required. We may send texts for:

• Customer care & informational messages (examples: confirming receipt of a request, account notifications, service request updates).
• Promotional/marketing messages (examples: limited-time discounts, plan announcements) only if you separately opt in to marketing texts.

Message frequency may vary. Message & data rates may apply. You can opt out of SMS at any time by replying STOP. For help, reply HELP or contact us at support@geniusgroupwy.com. Consent is not a condition of purchase.

We keep records of opt-in and opt-out events where appropriate for compliance, fraud prevention, and customer care.

5) How we share information

We do not sell your personal information. We may share information in these limited situations:

• Service providers: We may share information with vendors who help operate our business (e.g., website hosting, analytics, customer support tools, payment processing, messaging providers, and service fulfillment partners). They are required to protect the information and use it only for the services they provide.
• Technicians and service networks: For service requests, we may share necessary details with technicians or service providers to diagnose and repair covered items.
• Legal and safety: We may disclose information if required by law, court order, or to protect the rights, property, or safety of customers, our company, or others.
• Business transfers: If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

6) Data retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may differ depending on the type of information, the purpose for collection, and applicable laws.

7) Security

We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No security system is perfect; we cannot guarantee absolute security.

8) Cookies and analytics

Cookies are small data files stored on your device that help websites function and improve. We may use:

• Essential cookies for site functionality and security.
• Preference cookies to remember choices.
• Analytics cookies to understand site usage trends and improve performance.

You can control cookies through your browser settings. Disabling cookies may impact parts of the site.

9) Your choices and rights

• Access/update: You may request that we update or correct certain information by contacting us.
• Delete: You may request deletion of certain information, subject to legal and operational retention requirements.
• Marketing emails: If we send marketing emails, you can unsubscribe using the link in the email.
• SMS: Reply STOP to opt out; reply HELP for help.

10) State privacy disclosures

Some state laws provide residents with additional rights related to personal data. Where applicable, you may have rights such as: (a) to know what personal data we collect; (b) to access or correct certain data; (c) to delete certain data; and (d) to opt out of certain processing. To exercise a request, contact us using the information in Section 13. We may verify your identity before processing requests.

11) Children’s privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to address it.

12) Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the site after changes means you accept the updated policy.

13) Contact us

Questions about this Privacy Policy? Contact us at support@geniusgroupwy.com or call 888-385-2206.